ibs15 Privacy Policy – How We Protect Your Data

ibs15 is an online gaming and sports betting platform built specifically for players in Pakistan. We provide Slots, Fish Games, Sports Betting (with a strong focus on Cricket, PSL and T20 fixtures), and other casino-style entertainment. All services are delivered in PKR with full support for local payment channels including JazzCash, Easypaisa, Raast and Bank Transfer.

When this Privacy Policy refers to "ibs15", "we", "us" or "our", it means the ibs15 platform and the team operating it. When it refers to "you" or "your", it means any individual who visits, registers on, or uses the ibs15 platform in any capacity.

This Privacy Policy sits alongside the Terms and Conditions and together these two documents govern your use of the platform. By registering an account or continuing to use ibs15, you confirm that you have read and understood this policy.

ibs15 only collects information that is genuinely needed to run the platform, process payments, prevent fraud and comply with our responsibilities. We do not collect data for its own sake. Here is a breakdown of what we collect and why:

We do not collect sensitive personal information beyond what is listed above. We do not collect political opinions, religious beliefs, biometric data or health information from our players.

Every piece of data we collect is used for a specific, legitimate purpose. We do not process your information in ways you would not reasonably expect. The main uses are:

• Account Management: Creating and maintaining your ibs15 account, authenticating logins, and keeping your profile up to date.
• Payment Processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and Bank Transfer. We need payment details to route transactions correctly and reconcile your account balance.
• Identity Verification (KYC): Confirming your age, identity and payment method ownership before approving withdrawals. This is a standard anti-fraud and responsible gaming measure.
• Customer Support: Responding to queries, resolving bet disputes, processing responsible gaming requests like deposit limits or self-exclusion.
• Fraud Prevention & Security: Detecting unusual account activity, identifying duplicate accounts, and protecting the platform from abuse including bonus fraud and money laundering.
• Responsible Gaming: Monitoring gaming patterns to identify potentially problematic behaviour and offering relevant self-management tools when appropriate.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve site performance, fix bugs and develop new features.
• Promotions & Communications: Sending you account-related notifications and, where you have opted in, information about bonuses and promotions. You can opt out of marketing communications at any time.

We will not use your data for purposes beyond those listed above without first notifying you and, where required, obtaining your consent.

Given that ibs15 handles real-money transactions in PKR, we treat payment data with an additional layer of care. Here is exactly how your payment information is handled:

• Deposits and withdrawals via JazzCash and Easypaisa are processed through encrypted API connections directly with the respective payment providers. ibs15 does not store your JazzCash or Easypaisa account PIN or full login credentials at any point.
• For Raast and Bank Transfer transactions, ibs15 stores only the bank reference number and transaction confirmation needed for reconciliation. Full account numbers are masked in our records after the transaction completes.
• Debit and credit card transactions are processed via PCI-DSS compliant payment gateways. Full 16-digit card numbers are never stored on ibs15 servers.
• All payment records are retained for the minimum period required to handle disputes and audit requirements, after which they are securely deleted or anonymised.

Withdrawals require a verified account before they can be processed. This verification step exists to confirm the payment method belongs to you — protecting both you and the integrity of the platform against unauthorised withdrawals.

ibs15 uses cookies and similar lightweight tracking technologies to keep the platform running smoothly and securely. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain viruses or malware and cannot access other files on your device.

We use the following categories of cookies:

You can control cookie behaviour through your browser settings. Disabling non-essential cookies will not prevent you from using the core ibs15 platform, though some preference features may not be saved between sessions.

ibs15 does not sell, rent or trade your personal data. We only share information with third parties where it is strictly necessary to operate the platform and provide services to you. The categories of recipients are as follows:

• Payment Processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum data required to execute your deposit or withdrawal transaction in PKR. These providers operate under their own privacy policies and security standards.
• Game Providers: When you play a slot or Fish Game, the game studio's server processes your game round. Studios receive a session token — not your full personal profile. They cannot access your payment details or full account data.
• Identity Verification Services: Where third-party KYC tools are used to validate identity documents, your document images are transmitted securely and used solely for verification. They are not retained by the verification provider after the check is complete.
• Fraud Prevention & Security: We may share IP addresses, device fingerprints and transaction patterns with anti-fraud services to protect the platform and all players.
• Legal Obligations: In rare cases, ibs15 may be required to share data in response to a lawful request from a relevant authority. We will only comply with requests that are legally valid and documented.

All third parties who receive data from ibs15 are contractually obligated to handle it securely and use it only for the purpose for which it was shared. ibs15 does not allow partner companies to use your data for their own marketing purposes without your explicit consent.

ibs15 retains your personal data only for as long as it is needed to fulfil the purposes described in this policy. Once data is no longer required, it is securely deleted or permanently anonymised.

• Active Accounts: Data is retained for as long as your account remains active and for a reasonable period after your last login to allow account reactivation.
• Closed Accounts: Following voluntary account closure, basic records (registration info, transaction history) are retained for a standard period to handle any late disputes or refund queries before deletion.
• Transaction Records: Payment and betting transaction records are kept for a defined period to support financial reconciliation and dispute resolution.
• Support Communications: Chat and email records with our support team are retained for the period needed to resolve the issue and for quality assurance purposes.
• Self-Excluded Players: If you request self-exclusion, we retain sufficient information to prevent re-registration during the exclusion period, even if you request full data deletion.

Protecting your data is something we take very seriously. ibs15 has a layered approach to security that covers your data at rest, in transit, and during processing:

• SSL/TLS Encryption: All data between your browser or device and ibs15 servers travels over encrypted HTTPS connections. This prevents interception by third parties.
• Password Hashing: Account passwords are hashed using strong cryptographic algorithms before storage. Plain-text passwords are never stored or visible to ibs15 staff.
• Access Controls: Only authorised ibs15 personnel have access to player data, and only to the extent their role requires. Access is logged and audited regularly.
• Session Security: Login sessions use secure, time-limited tokens. Suspicious logins from new devices or unusual locations trigger additional verification steps.
• Payment Security: Payment-related data is handled through encrypted APIs. Full payment credentials are never stored in ibs15 application databases.
• Monitoring: Our platform is monitored around the clock for unusual activity. Automated systems flag anomalies for review by the security team.

Despite these measures, no online platform can guarantee absolute security. We strongly recommend you use a strong, unique password for your ibs15 account and enable any available two-step verification features. Never share your password with anyone.

As a player on ibs15, you have meaningful rights over your personal data. These are not just statements — you can actually exercise them by contacting our support team. Here is a clear summary:

To exercise any of these rights, simply email [email protected] with your request and we will assist you. We do not charge a fee for data requests and aim to respond within a reasonable timeframe. We may need to verify your identity before processing a data request to ensure your information is not shared with someone else.

ibs15 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. The registration process requires users to confirm they are 18 or older, and we may request proof of age at any point during the account lifecycle.

If we discover that an account has been registered by someone under 18, that account will be closed immediately, the registration data will be deleted, and any funds in the account at the time of closure will be handled in line with our Terms and Conditions.

If you are a parent or guardian and believe your child has registered an account on ibs15, please contact us at [email protected] immediately and we will investigate and take appropriate action without delay.

ibs15 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our security practices, or updates required by changes in applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that meaningfully affect how your data is used, we will notify registered players via the email address associated with their account ahead of the changes taking effect. This gives you time to review the updated policy and, if you do not agree, request account closure before the new terms apply.

Your continued use of the ibs15 platform after an updated Privacy Policy has been published constitutes your acceptance of the revised version. We recommend bookmarking this page and reviewing it periodically — particularly before making a significant deposit or sharing additional personal information with us.

If you have any questions, concerns or requests relating to this Privacy Policy or to the way ibs15 handles your personal data, our team is here to help. We aim to respond to all privacy-related queries promptly and thoroughly.

You can reach us at:

[email protected]

When contacting us about a data matter, please include your registered email address and a brief description of your request so we can route it to the right team member without delay. For account deletion requests, account data export requests, or self-exclusion queries, please mark your subject line clearly so these are prioritised.

You can also visit our FAQ page for answers to common questions about accounts, deposits, withdrawals and responsible gaming tools available on the platform.